What is CustomGPT?
CustomGPT is a specialized tool that constructs a personalized OpenAI GPT-3 powered chatbot fitted with your business content. Its primary objective is to facilitate seamless natural conversations and quick responses based on your organization's resources. Eliminating wait times, the tool ensures that your brand's voice is harmonized across conversations guaranteeing a unique and homogeneous user experience.
CustomGPT is built to integrate easily within your existing framework with over 1400 supported formats. In addition, the tool ensures multi-source data integration and compatibility with more than 92 languages, making it a comprehensively inclusive business tool. The tool does not hallucinate or fabricate facts, as it sources its responses directly from your business content, certifying that every response it provides is accurate and fact-checked.
Understanding the importance of security in today's digital world, CustomGPT is designed with a privacy-first, business-grade platform that keeps your content secure while simultaneously enabling your custom chatbot. Its application extends from personal use to being deployed on your website and live chat, with both public and private access alternatives. Furthermore, CustomGPT is powered by ChatGPT-4, a State-of-the-Art AI language model, promising superior performance and quality assistance.
How to Use CustomGPT: Step-by-Step Guide to Accessing the Tool
Operating and integrating CustomGPT is a simple process, designed for easy incorporation into any existing business framework. Let's dive into to it stepwise:
- Start by Sign Up/Login to your CustomGPT account.
- Upload your business documents in any of the available formats. These documents will serve as the base for the AI’s conversational tone and content.
- For advanced integration, use the Sitemap Integration feature enabling the bot to review all your online business content.
- If your enterprise involves multiple data sources, employ the Multi-Source Data Integration to consolidate all your data in one place for the AI’s reference.
- Customize the privacy settings by choosing between public and private chatbot access according to your business needs.
- You also have an option to embed the CustomGPT on your website or integrate it with LiveChat for direct user interactions.
CustomGPT Use Cases
CustomGPT finds its application across various facets of a business. The primary use case involves enhancing customer service through personalized conversational responses with zero waiting times. Using your enterprise’s content, the AI generates customizable responses replicating your brand's voice accurately with impeccable consistency.
Emerging from the traditional search boxes, CustomGPT allows potential customers to receive precise answers from your enterprise's content instantaneously. The tool assists in improving sales through active conversations and facilitates automated virtual assistance. It provides product recommendations personalized according to individual customer needs, improving overall customer experience and confidence.
A bonus use case for CustomGPT is that it significantly improves employee efficiency by handling repetitive tasks, like answering common customer queries. Thus, it lowers operational costs while significantly improving service quality and speed.
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