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Features Level AI
Superpowers for Contact Center
Augments agent and QA team performance improving contact center intelligence.
Trusted by Leaders
Trusted by global customer service leaders enhancing reliability and credibility.
Coverage and Quality of Feedback
Provides comprehensive feedback coverage to agents from 1% to 100%, boosting performance.
Real-time Conversation Monitoring and Assist
Enables deep conversation understanding with real-time monitoring integrated with enterprise.
Real-time Knowledge Support
Equips agents with instant answers from enterprise resources, improving customer service.
Customizable Scorecards with AI Analytics
Allows review, scoring and analysis of agent performance using AI, improving QA process.
Multiple Integrations
Seamless integration with enterprise apps making the solution more adaptable and convenient.
Compliance
Compliant with GDPR, HIPAA, SOC 2, PCI, and ISO 27001, ensuring high data security.